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Social Customer Relationship Manager

Published 07/03/2012 and rated Ratingstars5 5 out of 5 stars
by Robyn Valenzuela
What can you use the app for?

Nimble is a customer relationship manager which consolidates one's contacts, messages and meeting makers from across many different social networks, apps and other sources. Nimble's contact management allows users to send messages, add tasks and events, or even edit or download the contact's profile from a single window. Small icons sit beside a name and message indicating whether it is from Facebook, Gmail, Linked In or somewhere else. Nimble also makes it easy to organize one's funnel and leads by having fields such as "Lead Source" or "Last Visited" in its contact management. Also users of Nimble can see all social conversation in one place- whether they be from Facebook, LinkedIN or Twitter. Overall, Nimble combines the basics of an effective CRM with a modern dose of a social network to bring an effective and productive application for businesses and professionals.

Nimble screenshot
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What is the history and popularity of the app?

Nimble is led by founder and CEO Jon Ferrara, who also co-founded GoldMine Software, another CRM. Nimble has received praise from PC Magazine and they received the "DEMO God" award from a field of hundred of start-up contenders. Gartner asldo names it onto its "CRM Watchlist 2011." The company is based out of Santa Monica, CA.

What are the differences to other apps?

Nimble is different from other CRM apps out there since its focus is to integrate and consolidate all of the other social platforms that people frequent into a single place. Contacts are no longer just in one' Outlook or email these days. Instead professionals and businesses interact with some of their customers simply through Facebook or Twitter. Acknowledging this changing business climate, Nimble was created to make a modern salesperson's life that much easier.

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How does the web app look and feel to use?

Nimble is as its namesake says- it is simple and quick to navigate through. New users can access the app and pretty intuitively they will be able to figure out where things go. The site itself is fast, responsive and professionally designed. During this review, there were no errors, bugs or issues encountered.

How does the registration process work?

To register for Nimble, users are asked to input their full name, an email address, password and to designate what they'd like their Nimble web address to be. Additionally, new users will need to agree to Nimble's Terms of Service and Privacy Policy as well.

What does it cost to use the application?

Nimble offers two simple and basic plans for its users. First there is a free version of the app which provides a single user account, and supports 1 connection per network and allows the user to track up to 5 deals. This is an OK plan to use to get an idea of what Nimble can do for one's business. Alternatively, Nimble's Business plan runs $15 per month per user, and it comes with a 30-day free trial. With this plan, users get to have multiple users on their account, unlimited network connections, they can track an unlimited number of deals and they will get full access to 3rd party integrations.

Who would you recommend the application to?

Nimble is ideal for small businesses and professionals who make their living off of selling their products or services to others. They will certainly need a way to track their customers, and Nimble offers such a system that not only tracks contacts and deals, but it also surveys multiple social networks to ensure that its users do not miss any communications from any of their custoemers from anywhere.

  • Manage one's contacts from Facebook, LinkedIn, Outlook and more all in one place
  • Manage one email box for all of one's messages across all platforms
  • Import and sync calendars across platforms
  • Social conversations across different outlets can be viewed in a single space

Nimble video

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Nimble contact details

Postal address:
PO Box 3313
Santa Monica, CA 90408-3313

Nimble pricing

FREE - Permanently free version
Cheapest plan (per month) : $15.00
(per user per month)
Most expensive plan (per month) : $15.00
(per user per month)

Mobile versions

Iphone app

Iphone app




Nimble on Twitter

Nimble on Facebook

Link to app information

Getsatisfaction Company blog